Performance Management: Finding the Missing Pieces

Reading is fun. But not every book is really worth reading it – especially when it comes to business books. Therefore I already started the “Book of the Week” Series, where I share comprehensive abstracts on my favourite books.

Now I want to start another series called: “Business Books” – featuring information on books in a more compact way. Today I would like to present you “Performance Management: Finding the Missing Pieces”, by Gary Cokins (2004).

Performance Management asserts that traditional practices, management theories, and even the way companies understand their customers’ needs must evolve with the times. Find out more. Read this review. The global business landscape has changed immensely over the past several decades according to author Gary Cokins, and it is time for the world’s business leaders to acknowledge that their organizations must change as well. In Performance Management, Cokins asserts that traditional practices, management theories, and even the way companies understand their customers’ needs must evolve with the times. The solution lies in re-aligning the actions of the people of business—from corner office to conference room to sales floor—with the company’s overall strategy. The Performance Management (PM) process translates an organization’s mission and vision into action and breaks a decentralized set of tasks into actionable duties that everyone on the payroll can own. PM then ensures success by accounting for every cost and performance detail along the way from idea to final sale, then quantifying both employee work and customer cost. To win in the new business world, organizations must manage their enterprises as a singular whole—by aligning themselves, their customers, and their suppliers in one strategic direction. Unfortunately, in many companies there is a fundamental disconnect in this area. Workers work, managers manage, and executives oversee all the players. But without a connective, transparent system of accountability between colleagues and among the layers of the company’s hierarchy, hard work may not translate into good work. PM also addresses this issue, offering an overarching, encompassing master plan that combines management methodologies, metrics, processes, software tools, and other systems that direct the actions—and ultimate success—of an organization and its employees.


2 thoughts on “Performance Management: Finding the Missing Pieces

  1. Raphael .. Thanks for posting my book above. I am its author. Although I have written several books since this one, it is one of my favorites. Feel free to invite me to connect in Linkedin (and any of your followers interested in EPM / CPM methods are also welcome to).

    Gary … Gary Cokins


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