I recently wrote about building up a resource for Change knowledge here within this very Blog. Finally I got the time to deal with some basic psychological questions of Change. I am looking forward to be able to share those insights on “Change Psychology” with you, here.
When we do something that causes uncomfortable cognitive dissonance, we will have a greater tendency to justify it by making external attributions, blaming it on something outside of us. This is as opposed to internal justification, where we attribute it to our character or some personal trait or belief.
When you last had a car accident, did you blame yourself? Or did you blame the road, the rain, or something else?
When the other person runs away from the truth, maintain the tension by holding up a mirror so they cannot externally justify their actions. Or take the opposite approach: when they are suffering dissonance, build trust by helping them externally justify.
Beware of people blaming you as they externally justify their actions.