I recently wrote about building up a resource for Change knowledge here within this very Blog. Finally I got the time to deal with some basic psychological questions of Change. I am looking forward to be able to share those insights on “Change Psychology” with you, here.
In the absence of physiological arousal, we decide what to feel after interpreting or explaining what has just happened. Two things are important in this: whether we interpret the event as good or bad for us, and what we believe is the cause of the event. The sequence thus is as follows:
Event ==> thinking ==> Simultaneous arousal and emotion
This challenges the two-factor separation of arousal and emotion, supporting the Cannon and Bard theory albeit with the addition of the thinking step. In primary appraisal, we consider how the situation affects our personal well-being. In secondary appraisal we consider how we might cope with the situation. This is sometimes also called Lazarus Theory.
When a colleague gets promoted, I might feel resentful if I think I deserve the promotion more than they do.
Demonstrate how what you want people to believe or do is good for them, and explain why.