I recently wrote about building up a resource for Change knowledge here within this very Blog. Finally I got the time to deal with some basic psychological questions of Change. I am looking forward to be able to share those insights on “Change Psychology” with you, here.
People initially believe everything they see and hear (‘seeing is believing’), but then rapidly assess whether it is true or not and consequently reject or continue to believe things. This assessment and decision takes time and energy, so the more tired people get or more distracted by other things, the more they are likely to believe false information.
Gilbert, Tafarodi and Malone (1993) asked people to read crime reports and recommend prison sentences, including some false statements which were marked in red to indicate them as such. In normal situations, they were not affected by the false statements. However, when they were overloaded by additional work, the false statements affected their judgment.
Persuade people when they are tired distracted. Make then tired by spending a long time with them in exhausting activities, physical or mental. Distract them by giving them a lot of information or points of special interest and then slipping in the thing you really want them to believe.
Do not make commitments when you are tired or distracted. Watch out for people trying to persuade you during such times when you cannot give the matter your full and proper attention.